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Troubleshooting

Use this page for problems shared across multiple applications.

Device Not Detected

  • Confirm the device is connected.
  • Try a different USB cable or port.
  • Check platform-specific driver or permission requirements.

Application Does Not Start

  • Confirm the package was fully extracted or installed.
  • On Windows, launch the top-level executable from the package folder.
  • On macOS, check whether the app was blocked by system security settings.
  • On macOS, a command-line tool such as tag-info cannot be started by double-clicking it in the Finder, which may report it as unusable. Run it from Terminal instead; see Command-Line Tools.

Data Looks Wrong

  • Confirm the correct tag model and firmware version.
  • Check that calibration was performed when required.
  • Verify the data file was downloaded completely.